SHIPMENT POLICY
 

Thank you for shopping at Guided Rebel. All orders from Guided Rebel are subject to our shipping policy, outlined below. If you have any questions about our shipping practices, please contact our dedicated support team at contact@guidedrebel.com.

This Shipment Policy (hereinafter referred to as the “Policy”) describes how the orders are shipped, when you place orders with Guided Rebel on our website, i.e. www.guidedrebel.com/ (hereinafter referred to as the “Website” or “Site”).

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This Policy shall be read in conjunction with our Terms & Conditions, Return Policy, and Privacy Policy statement.
 

1.  DELIVERY
 

• Delivery Service:
  Guided Rebel is pleased to provide domestic and international shipping options. Guided Rebel offers shipping to all USA states and territories. We do not ship to all international destinations; you will be able to confirm when entering your destination at the order checkout page. We use the services of a third-party shipping company, that may use the following courier services: USPS, UPS, DHL and FedEx. All orders must be shipped to a valid, physical address. We do not support shipping to P.O. Boxes at this time.

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• Processing and Delivery Time:
  We process orders during our normal business hours, we make every effort to fulfill orders as quickly as possible. Unless otherwise stated, please allow 1 to 3 business days for us to process your order. If we are experiencing longer than usual processing times, we will notify you either on our site or by email. An estimate of the time it takes to deliver your order will be provided on our website. Delivery time will vary from location to location. You will receive an email when your order is shipped. Please remember that the time it takes to process your order is a separate estimate from the time it takes to ship and deliver your order.

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• Important Note:
  The delivery time is subject to change based on industrial or business disruption, shortage of an item, bad weather, transit time of your carrier, destination address, or covid related restrictions etc. Processing and shipping times may increase during holidays and other peak seasons.

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• Fee:
  Guided Rebel has multiple shipping rates, depending on either the product or the shipping method chosen. The shipping charge will be calculated and displayed during checkout.

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• No Change: You cannot change the shipping address or the shipping method selected after checkout.
   

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2.  ORDERS, SHIPMENT, FAILED DELIVERY, AND DAMAGED/OPENED BOX
 

 

• Not for Commercial Purpose: You cannot buy our products for a commercial purpose, unless allowed by us. No use of our intellectual property may be made without our express written consent.

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• Assumption of Risk: You will assume the risk for the products once they have been delivered to the delivery address which you specified. We or our delivery partners accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.

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• Failed Delivery: If your package cannot be delivered to the shipping address provided by you for the reasons such as an incorrect shipping address and/or incorrect phone number, the package will be returned to us at your expense.

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• If you fail to pick-up: If the receiver is absent upon all delivery attempts, your package will be held at a local centre of one of our third-party logistic service providers for pick up.  If you fail to pick up the package from there for any reason, the package will be returned to us at your expense.

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• Refusal by you/receiver: If you/receiver refuse receipt of your package, the package will be returned to us at your expense.

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3.  CHECKING THE ORDER STATUS
 

You will receive an email notification from us which will include a tracking number that you can use to continually check its status.
 

 

 

4.  THIRD PARTY DELIVERY SERVICE PROVIDERS

 

Whenever you place an order with us, our third-party service providers (hereinafter referred to as our “Delivery Partner”), ships and delivers the products to your doorsteps in the most convenient and hassle-free manner. For this purpose, we also share certain personally identifiable information (PII) of yours with our Delivery Partner in order to fulfill your order. Please refer to our Privacy Policy statement for more details on this subject.  

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5.  Lost, Damaged, or Stolen Orders and Courier Communication

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At Guided Rebel, we understand that unforeseen circumstances may occur during the shipment process, such as lost, damaged, or stolen orders. In such cases, we strive to assist our customers in resolving these issues. However, it is important to note that once the products have been handed over to the courier for delivery, the responsibility for the shipment transfers to the courier service. Therefore, for any concerns regarding lost, damaged, or stolen orders, we require our customers to reach out to the courier directly.

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6.  RESERVATION OF RIGHT
 

We reserve the right to cancel any order from our end if the product that you ordered runs out of stock, or becomes unavailable for any reason. In such case, we will refund you all the amounts that you’ve paid for such product.
 

 

 

Last updated on July 01, 2023.